Galileo, a prominent men’s fashion retailer with locations throughout Slovenia, Croatia, and Serbia, is renowned for its commitment to high-quality service and consistency. As the brand expanded, managing these standards became increasingly complex, highlighting the need for a more efficient system. To meet these demands, Galileo implemented Bitreport, enabling them to streamline operations, automate reminders, and maintain uniform quality across all stores.

Challenges

Before implementing Bitreport, Galileo’s store coordinators relied on individual checklists and manual processes for audits and task management. Each team member had their own methods, with no centralized system to ensure every location followed the same standards. This lack of consistency led to challenges where tasks were often forgotten or delayed, manual tracking became time-consuming, and important information was frequently lost in scattered emails. Although they maintained quality, sustaining it across locations required extensive follow-ups and reminders.

In addition, visual merchandisers and store staff had no uniform way to report or track issues, leading to delays in addressing repairs and inconsistencies in customer experience. Store reports would remain on-site, with coordinators receiving updates only during physical visits. This limited Galileo’s ability to spot trends across locations and made it difficult to quickly address recurring issues.