1. Reducing time sinks

The biggest time sink that operational coordinators at Batak Grill have to deal with each month is the audit. Not only is the audit itself a detailed and thorough process involving intricate inspection techniques, but the way it was conducted before proved to be a burden on the team as the expansion progressed.

The audit was a 3-step process involving pen & paper forms, spreadsheets, and separately stored photos. This was necessary so that the raw collected data would transform into valuable business intelligence for the upper management and decision-making body.

The coordinators embraced the change that followed once this process was streamlined and brought into a new digital form using Bitreport, and these results proved to be both immediate and tangible. Copying data from A to B was no longer required, and the process no longer involved any printed paper or spreadsheet. The audit was always available on the phone, easily conducted, immediately sent to all stakeholders, and made sure that the corrective measures were rolled out during the field visit.

2. Raising awareness

It can be challenging to critically assess the situation in a restaurant network when you don’t have data readily available at your fingertips. The challenge only grows more difficult at a larger scale where facilitated decision-making is key.

The difference between waiting a couple of hours, or even days and a few seconds to get synced with the frontline is significant. This acceleration has proven itself to be an integral part of Batak Grill’s efforts to achieve operational excellence in each restaurant simultaneously.

Not only are instant corrective measures possible but they are also deployed to the field even quicker than before, often even during the restaurant audit. Easier identification and planning of improvement opportunities gives the team a new way of directly impacting the results on the field.