Case Study Kafeterija
4 min read
Kafeterija achieves real-time reporting with Bitreport, cutting missed tasks by 50%
22 Oct 2024
Marko Čačić
Co-founder - Bitreport
Kafeterija, one of the youngest hospitality companies in Serbia, has become the fastest-growing cafe chain in Eastern Europe, with 50 locations across Serbia and Montenegro. Starting from a single neighborhood cafe with a community vibe, Kafeterija expanded rapidly within its first three years. Now, even as they continue to grow, they remain dedicated to preserving that same welcoming, local atmosphere at every location. With a young team, average age around 25, Kafeterija stands out for its vibrant, youthful approach.
Challenges
Before implementing Bitreport, Kafeterija relied on manual processes for internal audits and task management, including paper lists, Google Forms, emails, and ad hoc methods. Maintaining their renowned quality was never in question, but it became increasingly difficult and time-consuming to ensure consistent execution. Tasks and follow-ups were often overlooked or forgotten, with team members conducting audits inconsistently. Although some standardization was in place, it was challenging to ensure that everyone adhered to the same process.
Tasks were reported through handwritten notes, emails, and chat apps, leaving managers overwhelmed by scattered information across platforms. Although Kafeterija consistently upheld its high standards, crucial items were frequently missed, and tracking task completion proved challenging. The process was not only time-consuming but also inconsistent, adding complexity to their commitment to quality across all locations.
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Solution
To address these issues, Kafeterija adopted Bitreport, transforming how they manage internal audits, task assignments, and communication across teams. Bitreport streamlined the entire process, enabling all team members—from management to kitchen staff and baristas—to work from a centralized, standardized checklist. This ensures that tasks are completed consistently, regardless of who is conducting the audit.
Now, internal audits are just few clicks away, allowing team members to quickly document their findings on-site. Any issues, updates, or ad-hoc tasks are logged in real-time, making it easier for staff and managers alike to stay on top of their responsibilities.
Kafeterija’s operations manager, responsible for internal quality control, uses Bitreport to manage audits across all locations. She oversees everything from administrative tasks to floor operations. This has enabled Kafeterija to maintain high-quality standards, even as they continue to grow.
Furthermore, Bitreport has become integral to Kafeterija’s onboarding process, ensuring all new hires complete the same comprehensive training within 10-15 days. The platform’s detailed checklists and reporting features leave no room for oversight, guaranteeing that every employee is trained to Kafeterija’s standards.
Sanja Radičević
"With Bitreport, we have complete confidence that every task is handled promptly and nothing is left unfinished. It’s allowed us to maintain our quality standards seamlessly, even as we continue to grow."
Results and impact
Since implementing Bitreport, Kafeterija has experienced a substantial transformation in operational efficiency and coordination:
90% faster audits: With manual processes virtually eliminated, audits that once required extensive time and effort are now completed almost instantly. This shift has freed up considerable time, allowing staff to focus on other critical areas of service.
50% fewer overlooked tasks: With Bitreport’s tracking and reminders, tasks are now 50% more likely to be addressed the same day. Thanks to consistent reminders and dedicated tracking, all tasks are now completed, preventing the delays and missed items that were common before. This ensures quality standards are consistently met across all locations.
Improved communication: Bitreport’s centralized platform has replaced the fragmented communication of chat app messages, emails, and ad hoc updates, providing a seamless flow of information from management down to frontline teams. This structured communication not only enhances response times but also brings everyone onto the same page effortlessly.
With a growing team of 500 employees, Bitreport has become indispensable for Kafeterija’s scalable operations. It allows them to maintain their renowned quality standards even as they expand, streamlining processes and making it easier to uphold consistency across locations. As Sanja from Kafeterija observes, “If we couldn’t use Bitreport, it would set us back significantly in terms of operations, results, and quality.”
Faster Audits
Fewer overlooked tasks
Better communication
Conclusion
Bitreport has transformed Kafeterija’s approach to task management and internal audits. By centralizing all operations, streamlining task tracking, and enhancing communication across departments, Bitreport has enabled Kafeterija to boost efficiency and uphold the high service standards they’re known for. Tasks that once required extensive time and manual oversight are now completed swiftly and consistently, allowing Kafeterija’s entire team to benefit from a clear, organized system that keeps quality at the forefront of their growing business.
Marko Čačić
Co-founder - Bitreport
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Learn more about our product and get a free trial. Our experts are ready to answer your questions.
