Case Study Leggiero
7 min read
Leggiero’s operational transformation - 90% Faster Audits and 60% Quicker Task Resolutions with Bitreport
8 Oct 2024
Marko Čačić
Co-founder - Bitreport
Client Overview
Leggiero is a leading coffee bar chain in Croatia, known for its quality service and welcoming atmosphere. With numerous locations across the country, Leggiero has always prioritized maintaining a high level of service and delivering a great customer experience. Consistent quality is a cornerstone of their success, but ensuring it across multiple locations became increasingly difficult as their manual systems for tracking tasks and audits fell short.
Challenges
Before Bitreport, Leggiero relied on a manual approach for conducting internal audits. The process was inefficient and riddled with issues - manual audits resulted in loss of information, slow reporting and delayed or even unfulfilled reactions.
Auditors took pictures, jotted down notes in Excel sheets or notebooks, and sent follow-up emails to other teams. This made it difficult to track tasks and keep the information organized.
After completing an audit at a location, it would take the auditors over 2 hours to compile their findings into a report and send it via email. Even then, there was no guarantee that anyone would act on the issues promptly.
Teams, such as the technical and purchasing department, were often overwhelmed by emails and task requests. As a result, important problems, like broken furniture, malfunctioning equipment or missing inventory, sometimes lingered for weeks before being addressed.
Despite the challenges, Leggiero consistently prioritized delivering the high-quality service they are known for, putting in extra effort to ensure their daily operations met the highest standards.
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Solution
To tackle these issues, Leggiero introduced Bitreport. What began as a tool for internal audits quickly became a key system across multiple departments, streamlining various processes and improving overall efficiency.
Bitreport allowed Leggiero to move away from the scattered manual processes that had previously slowed them down. The auditing team now operates with a streamlined, digital checklist optimized for easier use. Once the checklist is completed, an audit report is generated instantly, and all relevant team members are notified in real time. This change eliminated the long delays in reporting, allowing the teams to act immediately.
In addition to audits, Bitreport has streamlined task assignment and tracking. Whenever an issue is identified, such as broken equipment, the task is automatically assigned to the appropriate team, like the technical department. This ensures that issues are not only addressed promptly but also tracked until fully resolved.
What began as a solution for audits quickly expanded to other departments. The technical team uses Bitreport for managing repairs, procurement and logistics teams track inventory, and HR has integrated it for handling onboarding processes. Bitreport’s buddy checklist feature plays an important role in the onboarding process, allowing new hires to be evaluated. This not speeds up the onboarding process.
Furthermore, Bitreport provides real-time updates, giving managers instant visibility into task progress and audit results. They no longer need to rely on emails or sift through spreadsheets, as the platform provides clear, up-to-date information on task statuses, ensuring that no issue is overlooked.
Alen Kovačević
"Since adopting Bitreport, we've completely transformed how we manage tasks and audits. Everything is organized, tasks are tracked, and we’re seeing results much faster. It’s made a huge difference in the way we operate."
Results and impact
Since adopting Bitreport, Leggiero has experienced remarkable improvements in their operations. What once took hours now happens instantly, and the overall workflow has become far more efficient.
The most noticeable improvement is in time savings. Previously, auditors needed over 2 hours to compile reports, summarize findings, and send follow-up emails. Now, the entire process is automatic. As soon as an audit checklist is completed, the report is instantly available for all relevant teams to view. This shift has reduced report creation time by 90%, freeing up auditors to focus on more critical tasks.
In addition, task tracking has become much more streamlined. All tasks are assigned and tracked through Bitreport, ensuring that nothing is missed. This change has significantly reduced the time it takes the technical department to resolve maintenance issues—by as much as 60% on average. There are no longer any forgotten or delayed tasks since everything is clearly visible within the system.
Bitreport has also greatly improved team coordination. Departments that once worked in silos now collaborate smoothly. Tasks are easily prioritized, allowing teams to focus on the most urgent issues. This improved communication has led to faster responses and better workflow across the board.
Finally, the quality of service at Leggiero’s locations has improved. By organizing tasks and speeding up response times, problems are addressed quickly before they escalate. This has helped Leggiero maintain the high level of service they are known for, ensuring that customer experience is not affected by operational delays or unresolved issues.
Faster Audits
Quicker Task Resolution
Faster Issue Resolution
Conclusion
Bitreport has revolutionized Leggiero’s internal audit process and task management. By centralizing audits, speeding up task assignments, and improving coordination across departments, Bitreport has helped Leggiero increase efficiency and raise service standards. What once took hours to complete now happens instantly, and the entire company benefits from the clear, organized system that Bitreport provides.
Marko Čačić
Co-founder - Bitreport
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